BLDG 977 48FSS Customer Support at Lakenheath RAF, UK



BLDG 977 Ground Floor
Brandon, Suffolk, United Kingdom





Hours of Operation:
Monday - Friday 0730-1530. Appointments take priority. Walk-ins are welcome until 1530. We are closed on the third Tuesday of every month for training. We are closed for USAFE Family Days, US Federal Holidays, and Goal Days
WELCOME
Thank you for choosing our office for your ID Card/DEERS needs. In the event that you have any questions or concerns please feel free to contact us at DSN: 314-226-1713 COMM: 01638 521713. The RAPIDS self-service site is at the bottom of this page.

OFFICE LOCATION
48 FSS Customer Support is located in BLDG 977, the Liberty Center, on the ground floor. At the time of your appointment, please ring the bell and a representative will come out to assist you.

APPOINTMENT INSTRUCTIONS
Please arrive at least 5 minutes prior to your appointment time. If you are late you may be required to re-schedule for another date and time. - Prior to your appointment, ensure all required identification and/or documentation is obtained.

CANCELLATION OR RESCHEDULE
Customers will need to know their confirmation number to cancel or reschedule their appointment. Please keep a copy of your confirmation page. - Alternatively, our office can cancel or reschedule the appointment for you.

IDENTIFICATION FOR ID CARD ISSUANCE
All customers age 18 and older must present two(unexpired) forms of identification (Ex. SSAN, Birth certificate, Passport, School ID, or Drivers license). One must be a valid state or federal government issued picture ID.

CAC RESET: INVALID PIN/BLOCKED/LOCKED
No appointment is needed for a CAC reset. If you received an error stating you have been BLOCKED, LOCKED or have an INVALID PIN, this action will be conducted as a Walk-In service. - NOTE: Appointments will still take priority.

LOST OR STOLEN CAC/ID CARDS
If your is lost/stolen ID/CAC, you will need: - A Lost ID Letter (issued by unit/sponsor's First Sergeant) - Civ/Ctr personnel must obtain another DD form 1172 from your employer - STOLEN ONLY: Police report completed by ECC, BLDG 1064

DEPENDENT ID CARDS
The sponsor MUST be present (Exception, widowed). If the sponsor is unavailable, a RAPIDS generated DD Form 1172 signed by the sponsor or a Special Power of Attorney for DEERS/ID Cards must be provided.

CIVILIAN EMPLOYEES
Must provide the completed DD FORM 1172-2 application along with 2 forms of identification (unexpired). The DD FORM 1172-2 must be issued and signed by your employment agency.

CONTRACTOR EMPLOYEES
Must provide the completed DD FORM 1172-2 application along with 2 forms of identification (unexpired). Contractor profiles must be submitted & approved in TAAS/CVS by the Trusted Agent before a card can be issued. This can take up to 72 hours.

INITIAL ENROLLMENT OF SPOUSE
When adding your spouse to DEERS, the sponsor must be present or the spouse must have a valid SPOA with the following documents: original/certified copy of the marriage certificate and Valid state or federal government issued photo ID.

ADDING NEWBORN/CHILDREN TO DEERS
Sponsor must have the following documents for the child: Birth Certificate/Certificate of Live Birth authenticated by the attending physician and social security card (if available). If a stepchild is being added, the marriage certificate is also required

FULL-TIME COLLEGE STUDENTS
College students 21yrs of age or older must provide a letter from their school registrar's office stating they are enrolled full-time in an accredited college/university in pursuit of an Associate Degree or higher with an estimated date of graduation.

RENEWAL OF ID/CAC CARDS
Renewal of dependent IDs cards must be within 30 days prior to the expiration date. Renewal of CACs must be within 60 days of expiration date. (Exception: Case by Case) PER AFI 36-3026V1, our office will approve or disapprove requests for early issue.

RAPIDS Self-Service Website
The link below is only accessible with a CAC. Sponsors may use this website to print a DD Form 1172-2 for your family member to obtain an ID card without you being present. https://www.dmdc.osd.mil/self_service/rapids/unauthenticated?execution=e1s1

(RAPIDS Site ID: 700120)

Available Appointment Days

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