Personnel Building 402 at Sheppard AFB

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426 5th Ave.
Suite 5
Sheppard AFB, TX  76311




Commercial: (940) 676-4314
Hours of Operation:
M-F Appointments Only: 0800-1400 Walk In's: 1400-1600
WELCOME
Please read the following information prior to making an appointment and thank you for choosing Sheppard AFB for your DEERS/ID Card needs. Please note that each customer requires their own appointment (no group appointments).

APPOINTMENT INSTRUCTIONS
A scheduled appointment takes about 20 minutes per session. A session may consist of (1) CAC ID or up to (1) Dependent ID card. Please schedule multiple appointments based on the number of ID cards needed.

IDENTIFICATION INSTRUCTIONS
Customers age 18 and older must have(2)forms of ID. One must be a valid state or federal government-issued photo ID.

CAC RESET: INVALID PIN/BLOCKED/LOCKED
No appointment is needed for a CAC reset. If you receive an error stating you have been BLOCKED or LOCKED OUT or you have an INVALID PIN error, you will be required to reset your CAC. This action will be conducted as a Walk-In service.

ADDING A SPOUSE TO DEERS
When adding a spouse to DEERS, the sponsor needs to bring the following documents for their spouse: Marriage Certificate, birth certificate, social security card, & a photo ID. All documents must be originals or certified copies.

DEPENDENT ID CARDS
For dependent ID cards, the sponsor must be present to sign the DD Form 1172. If not available, the dependent must have a previously signed 1172 (within 90 days of signature) signed by their sponsor and the VO/SSM or a POA. Call for further details.

ADDING CHILDREN TO DEERS
When adding a child to DEERS, the sponsor must have the following documents: birth certificate & social security card. If a stepchild is being added, the marriage certificate is also needed.Documents must be originals or certified copies.

FULL TIME COLLEGE STUDENTS Age 21-23
Students must bring a letter from their school registrar's office verifying enrollment as full time in an accredited college in pursuit of an AA Degree or higher to have ID card benefits extended to graduation date or 23rd birthday, whichever comes first.

CANCEL/RESCHEDULE APPOINTMENT
Customers will need to know their confirmation number to cancel/reschedule an appointment. Please keep a copy of your appointment confirmation page. If more than ten minutes late for your appointment, you will need to reschedule.

NOTE
***Appropriate civilian attire is required for all Soldiers, dependents, Retirees, DOD Civilians and Contractors. The Army PT uniform is not authorized for service in this facility**

IDENTIFICATION INSTRUCTIONS FOR CHILD UNDER AGE 18
All customers require an ID card under the age of 18 are required to provide at least one identity source document.

Dependents Ages 23-26
Must be enrolled in Tricare young adult in order to receive and ID Card. Must have 2 valid forms of ID and sponsor signed 1172.

(RAPIDS Site ID: 101569)

Available Appointment Days

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