Moanalua Navy Service Center at Naval Station Pearl Harbor

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4827 Bougainville Dr.
Honolulu, HI  96818




Commercial: (808) 471-2405
Fax: (808) 474-1912
Hours of Operation:
M-F 0700-1500 Closed on Federal Holidays. Closing times may vary depending upon the number of customers awaiting services.
Location Instructions
Welcome to Moanalua Navy Service Center at Naval Station Pearl Harbor. Hours of operations are 0700-1500 Monday - Friday, excluding Federal Holidays. We are located off base near the big NEX, behind Ruby Tuesday in the Moanalua Shopping Center area.

Scheduling for Multiple ID's/Transaction
To ensure the appropriate amount of time is booked to complete multiple ID Cards or transactions, please book back to back appointments. Please schedule one (1) appointment for every two (2) ID's under the same record.

Appointment Late Policy
Please arrive on time for your scheduled appointment. Appointments may not be honored more than 5 minutes past the schooled appointment time.

In Need of Same Day Services?
Same day appointments are not available. If you choose to arrive as a walk-in, please note that walk-in customers are serviced between appointments and may be subject to cut-off prior to closing, if maximum walk-in capacity is reached.

Informational Details
Please note the following informational details have a restriction on total characters. Due to the shortened nature, not all information may be shown. Please go to www.cac.mil for a complete and detailed list of requirements.

RECENT CHANGE: Identification Requirements
ALL Sponsors, Spouses, and Dependent Children OVER 18 must have two UNEXPIRED forms of ID to receive a new ID card. One must be a state/government issued photo ID.

IDs no longer acceptable
Due to a recent system upgrade, ID card offices can no longer accept the following: Student ID, Expired IDs (including Driver's Licenses on Military Auto-extend), Veterans Identification Card (VIC).

Acceptable Identification Examples
Primary: Military ID, Driver’s License, Passport. Secondary: A second Primary ID or Social Security Card, voter's registration card, Birth Certificate, or Veterans Health Identification Card (VHIC) . All must be unexpired with the exception of the DoD ID.

Changes to your DEERS record
If any changes need to be made to a record, the sponsor must be present or a valid Power of Attorney must be presented each time. Additionally, valid supporting documentation MUST be provided.

90 Day Renewal Policy
The policy regarding the timeline for renewing your ID is 90 days prior to the expiration date. Exclusions: Tricare Young Adult initial issuance, Medicare (age 65), and contract extensions.

ID Card Scanning
All Military Installations have begun scanning ID cards for Base access. If you currently hold an older ID with the SSN printed, it may not scan properly and will be confiscated. Renewal of the ID will then be required.

Dependents without sponsor present
All Dependents without a Sponsor present must have a valid POA or DD Form 1172-2 pre-printed by a DEERS station that has been signed by the Sponsor and a Verifying Official ahead of time. 1172-2 forms can be hand filled but must be notarized and be origin

ID Card Office Online
DD Form 1172-2 can now be completed online at: https://www.dmdc.osd.mil/milconnect Sponsors with CAC or DS log-in access can digitally sign the 1172-2 and the electronic copy will be available for use in their DEERS record.

Retiree ID Cards
Due to a recent system update, Pre-Medicare Retiree ID cards with a previous “INDEF” end date will now be issued with an expiration date. The front expiration date will now reflect the date of the end of Tricare/Begin date of Tricare for Life.

Lost or Stolen CAC
All personnel whose CAC card has been stolen must bring a theft report from a Police Station. For lost CAC Cards documentation from sponsoring agency reporting it lost. (Ex: Request Chit/ Memo format on Letter Head).

Adding children to DEERS
Child enrollment required documents: birth cert. & social security card. Stepchild: the marriage cert. is also needed. Illegitimate child: Voluntary Acknowledgement of Paternity or Judicial Determination of Paternity is required as well.

Adding Spouse to DEERS
When adding a spouse to DEERS, the sponsor must bring the following ORIGINAL documents for their spouse: Marriage Certificate, birth certificate (preferred), social security card, & a photo ID. Again, ALL documents need to be original documents or certif

Tricare for Life (TFL) and Medicare
You must be enrolled in Medicare A & B for TFL. DEERS can be updated the month prior to your Medicare start date. Present your Medicare Card & 2 IDs from the list at www.cac.mil to an ID Card Office to update DEERS and receive a new ID.

100% Disabled American Veteran
For first time DoD 100% DAV ID issuance the following documents are required: DD214, VA Award Letter/Award Packet, State or Federal Government Issued Photo ID and Social Security Card.

Foreign Documentation
All foreign documents MUST have a certified English translation (if applicable) AND an Apostille or Consular certification. Contact the document issuing facility to obtain authentication certification.

Full Time College Student Requirements
Letter from Registrar or National Student Clearinghouse stating enrolled/registered full time in an accredited college in pursuit of an Associate Degree or higher. Sponsors must also certify on the 1172-2 form they provide over 50% support to the child.

Full Time College Students Expiration
Full time student IDs are now issued to the end of the current semester, graduation date (if information is provided on school letter) or 23 if occurs sooner.

Students turning 21 during summer break
Students who were enrolled as a full time student for the semester or session immediately before the break may be eligible for and ID card during break if they are accepted or enrolled full-time immediately after the break.

Young Adult Program
As part of the Heath Care reform, there is now a young adult program available for your dependents. For children 21 to 26 who are not married or covered by an employee sponsored health plan. Contact TRICARE for more info. TYA IDs cannot be issued prior to

DEERS Hotline 1(800)538-9552
To avoid unnecessary trips to the ID Office, call the DEERS Hotline to: Update your address, Check your record before arriving to ensure required info has data-fed into the record, Identify the appropriate point of contact for your specific DEERS record.

Cancel/Reschedule Appointments
Customers will need to know their confirmation number to cancel or reschedule an appointment. Please keep a copy of your appointment confirmation in the event you need to cancel or reschedule your appointment.

Verify Requirements
If the information above does not pertain to your situation, please call the ID Card Office BEFORE arriving to ensure the DoD requirements will be met for your requested DEERS transaction to take place.

Grooming Standards
Per DoD regulations military members are required to meet grooming standards for ID card issuance. If not within grooming standards, supporting documentation must be provided.

(RAPIDS Site ID: 102089)

Available Appointment Days

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