78 FSS Robins AFB / Bldg 767 at Robins AFB

Map display is currently
unavailable.
Please click here to open
the map in another window.



660 Macon Street
Bldg 767
Robins AFB, GA  31098




Commercial: (478) 327-5666
DEERS
We are open from 07:30 to 15:30 Monday - Friday. We will be closed the 2nd Thursday of each month at 13:00 for training. We are closed for Federal Holidays and AFMC/Family days.

APPOINTMENT SCHEDULER NOTES:
IF THE DATES ARE NOT HIGHLIGHTED IN GREEN, THERE ARE NO APPOINTMENTS FOR THE CURRENT MONTH. APPOINTMENTS FOR THE FOLLOWING MONTH WILL OPEN UP ONE WEEK PRIOR.

CAC APPOINTMENTS
CAC'S ARE ISSUED BY APPOINTMENT ONLY. PLEASE MAKE AN ON-LINE APPOINTMENT OR WALK IN AT 07:30 TO SIGN UP FOR A SAME DAY APPOINTMENT. PLEASE COME EARLY TO SECURE AN APPOINTMENT FOR THE DAY.

ATTENTION CONTRACTORS
YOU WILL NEED TO HAVE YOUR TRUSTED AGENT CALL 478-327-9481 TO SCHEDULE YOUR APPOINTMENT.

RENEW CAC'S DUE TO EXPIRATION
FOR MILITARY & CIVILIAN CAC'S: YOU HAVE 90 DAYS PRIOR TO YOUR EXPIRATION DATE TO RENEW YOUR CAC.

CAC'S LOST, STOLEN, CONFISCATED AT THE GATE
YOU WILL NEED A LOST LETTER SIGNED BY YOUR SECURITY MANAGER,FIRST SERGEANT OR A POLICE REPORT

CAC PIN RESET
CAC PIN RESETS ARE AVAILABLE BETWEEN THE HOURS OF 7:30-15:15.

CANCEL/RESCHEDULE APPOINTMENT
Customers will need to know their confirmation number to cancel/reschedule an appointment. please keep a copy of your confirmation page. If you are more than 10 minutes late for your appointment, you will need to reschedule.

TWO FORMS OF ID REQUIRED, PRIMARY ID
We cannot accept a line badge, company badge or school ID. The primary ID must have a photo and be unexpired. Your current military/civilian card, drivers license, current passport, or foreign ID will be accepted.

SECONDARY ID, DOCUMENTS REQUIRED
Same as above, Birth Certificate original or certified, Social Security Card, VHIC VA card, Voter Registration Card,and Weapons Permit with Photo. The only expired documentation accepted as the secondary ID is your DOD ID card.

ATTENTION " TURNING 65"
Medicare has an open enrollment yearly and you can sign up during this time ensuring your record is updated in DEERS for TRICARE FOR LIFE. Customers could receive a penalty if they neglect to sign up for Medicare.

ADDRESS UPDATES
To update your contact info via the web for DEERS, use the following website: https://www.dmdc.osd.mil/appj/address/index.jsp

RENEWAL OF Military Dependent ID CARDS
Military dependent cards can be renewed within 30 days of expiration.

MILITARY DEPENDENTS
If your military sponsor is unable to accompany you, bring a valid "General/Special" Power of Attorney, a signed and notarized 1172-2, an 1172-2 generated and signed by a Verifying Official or a digitally signed 1172 that is uploaded into DEERS.

RAPIDS SELF SERVICE
CAC holders may now tentatively add dependents to DEERS and digitally sign 1172's by logging into RSS online at: https://www.dmdc.osd.mil/self_service/rapids

ADDING A SPOUSE TO DEERS
The sponsor must bring the following documents for their spouse: Marriage Certificate, Birth Certificate, Social Security Card, and a valid photo ID. If the sponsor is a CAC holder they may also tentatively add a spouse via RSS online.

ADDING A CHILD TO DEERS
The sponsor must have the following documents to add a child: Birth Certificate or Hospital Proof of Birth and Social Security Card. If stepchild is being added, the Marriage Certificate is also needed. May add child via RSS online if a CAC holder.

CHILDREN BORN OUT OF WEDLOCK
Female sponsors: Birth Certificate or Hospital Proof of Birth and Social Security Card; Male sponsors: Court order establishing paternity or a state VAP (Voluntary Acknowledgement of Paternity) Form, Birth Certificate, Social Security Card.

PARENT ENROLLMENT
Sponsor must provide DFAS letter of approval, service members birth certificate. The parent will need a photo ID not expired, Social Security Card and Birth Certificate.

DEPENDENT WARD/INCAPACITATED OVER 21
The sponsor must provide a current DFAS letter of approval, A Medical Sufficiency Statement, Birth Certificate and Social Security card. A court document placing the child in the members custody for at least 12 consecutive months is also needed for wards

STUDENTS 21-23
Full-time students can be updated 90 days prior to their 21st birthday. Sponsor's MUST bring a CURRENT letter from the school registrar's office stating that the dependent is Full-time, enrolled or registered, with a graduation date. Ends on their 23rd b

DEPENDENT CHILDREN 23-26 TRICARE YOUNG ADULT
At age 23 you will need to enroll your child in Tricare Young Adult. You can also enroll them at 21 if not a college student.

CIVILIANS & CONTRACTORS DEPLOYING OVERSEAS
DoD civilians must present a DD form 2365 and 2 ID's. Contractors must present a Letter of Authorization (LOA)and 2 ID's.

NAME CHANGE
Civilian employees will need to change their name through the MyPers website. For Military and dependents of the military you will need the Marriage Certificate, Court Document, acceptable forms of primary or secondary IDs.

DISABLED AMERICAN VETERANS
Sponsor must present the letter issued by the VA stating 100% disability/unemployability, your DD214, Social Security Card, Birth Certificate and a photo ID. If you are married or have children please bring the documents listed in "adding spouse/children.

FORMER SPOUSE (20-20-15/20-20-20)
This has to be approved by the sponsors branch of service project office which could take up to 90 days. Once you receive the approval letter, bring the letter and 2 forms of ID.

WIDOW/WIDOWER
The widow or widower will need the original death certificate and 2 forms of ID.

(RAPIDS Site ID: 101524)

Available Appointment Days

OctNovember 2018Dec
SunMonTueWedThuFriSat
28293031123
45678910
11121314151617
18192021222324
2526272829301
2345678