DEERS ID Card Section at MCB HAWAII (KANEOHE)

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3rd Street and Selden Street, Bldg 1044
Marine Corps Base
Kaneohe, HI  96863




Commercial: (808) 257-2077
Hours of Operation:
0700-1500 (Mon/Tue/Wed and Fri) 0700-1400 (Thurs)
DIRECTIONS/BASE ACCESS-PASSES:
H-3 East to MCB main gate. Right at traffic light (3rd Street), 1st left at split/fork onto Selden Street. BLDG #1044, RM 102. "VEHICLE PASS" required/issued at Main Gate Pass&ID Office. Allow 45 Minutes prior to scheduled appt to obtain your pass.

INDIVIDUAL/MULTIPLE ID APPOINTMENTS:
To ensure the appropriate amount of time is booked to complete multiple ID Cards or transactions, please book back to back appointments. Please schedule one (1) appointment for every two(2) ID's under the same record.

APPOINTMENT LATE POLICY:
Please arrive on time for your scheduled appointment. Appointments may NOT be honored more than 5 minutes past scheduled appointment time.

WALK-INS HOURS:
MORNING(0700-0900)CAC PIN RESET, CAC EMAIL, LOST/STOLEN ID CARD, CAC EXPIRATION DATE WITH 48 HOURS TO THE FIRST 30 PEOPLE ONLY. AFTERNOON(1200-1300) CAC PIN RESET, CAC EMAIL TO THE FIRST 15 PEOPLE ONLY. WALK-IN MAY BE SUBJECT TO CUT-OFF PRIOR TO CLOSING

DOCUMENTATION/IDENTIFICATION:
Must be original/certified copies. Customers (18 & older must have TWO(unexpired) forms of ID). One must be a state/federal gov't photo ID. Acceptable forms of ID: Primary: Mil ID, Dvr's Lic. Secondary: SS Card, Birth Cert.

DEPENDENTS WITHOUT SPONSOR PRESENT:
ALL Dependents without a sponsor present must have a valid POA or DD Form 1172-2 digitally signed by sponsor or a pre-printed DD FORM 1172-2 by a DEERS station that has been signed by the Sponsor and a Verifying Offical ahead of time. DD FORM 1172-2 can

RENEWING ID:
Authorized to renew ID card within 90 days of expiration, unless expiration is during deployment/TAD(orders required with documentation, i.e., deployment/TAD orders.

E-MAIL ON CAC CARDS:
Personnel needing their offical e-mail address (Navy or Marines only)inserted into their ID card must acquire the e-mail address from their command S-6 or G-6 (1-855-373-8762) and then make an appointment at DEERS.

CAC PIN RESET/CHIP UPDATE:
If you receive the following error message - Account has been BLOCKED or LOCKED, you need to reset your PIN; Account is expired or disabled, see your S6 or G6(1-855-373-8762).

LOST/STOLEN ID:
Must have a signed Honolulu Police Report or a Lost ID Counseling Form. For ACTIVE DUTY personnel it must be signed by Company Commander or Division Officer – MCBH BaseO 5512.5B. continued

LOST/STOLEN/CONFISCATED ID'S CONT:
For Civil Service personnel, the same form signed by Active Duty Officer or Senior Supervisor. For Contractors the form must be signed by their Contractor Trusted Agent. For Confiscated ID's a completed confiscated ID form.

PROMOTIONS:
All Active Duty Promotions must bring Promotion Warrant, Frocking Letter or Certificate in order to change Rank/paygrade.

ADDING A SPOUSE INTO DEERS:
Sponsor (in person) will present the original government issued or certified copies of marriage certificate, birth certificate, social security card, & valid photo ID.

ADDING CHILDREN INTO DEERS:
Adding children. Documents needed: Hospital proof of Birth (Hawaii Only), Birth certificate/SSN card (TIN generated for those not presenting an SSN Card). STEPCHILD: Marriage Certificate needed

CHILDREN BORN OUT OF WEDLOCK:
FEMALE Sponsors: must bring Child's Birth Certificate and Social Security Card. MALE Sponsors: must bring Court Order establishing paternity or a State VAP (Voluntary Acknowledgement of Paternity) Form, Birth Certificate, and SSN Card.

ADDING WARD (MARINES ONLY):
Sponsor must have a court order granting custody/guardianship no less than 12 consecutive months. HQMC(MFP-1) approval letter, child's birth certificate and social security card.

FULL TIME COLLEGE STUDENTS:
All full time students over age 21 must provide a letter from their school registrar's office stating they are enrolled FULL TIME in an accredited college in pursuit of an Associate Degree or higher, and must include a projected GRADUATION DATE

TRICARE YOUNG ADULT PROGRAM:
As part of the Health Care reform, there is now a young adult program available for your young dependents. For children 21 to 26 who are not married or covered be an employee sponsored health plan. Contact TRICARE for more info.

DEERS REMOVAL (SPOUSE):
The sponsor must present the original or a certified final divorce decree or certified death certificate to remove a spouse from DEERS. A previous spouse must be removed prior to a new spouse being added to DEERS.

20/20/20 OR 20/20/15 (MARINES ONLY):
Special divorce cases such as 20/20/20 and 20/20/15 cases must be forwarded to the branch of service for which applicable. If you have any questions please call (703) 784-9310/9311/9312, fax: (703) 784-9834

DEATH OF A SPONSOR:
To change status for your sponsor in DEERS, will need Sponsor's Original Death Certificate. Surviving spouse will need her/his two valid forms of ID cards, to update their dependent ID Card Status to URW.

ADDING FOREIGN MILITARY SOLDIERS:
Must have invitational Orders, Foreign Military ID, Foreign Passport, DD Form 577 signed by appointing Authority and Appointee and DD Form 1172-2 filled out and signed by a Certifying Officer appointe4d on the DD Form 577.

ADDING FOREIGN MILITARY SOLDIERS WITH DEPENDENT:
Invitation Order it must specify "accompanied with dependents" to include a listing of their names. Foreign Passport, Marriage Certificate and Birth Certificate with English translation(s).

RAPIDS SELF SERVICE LINK - CAC Users:
CAC card users can get the DD 1172-2 for their dependents by going to this link and updating address and other information: https://www.dmdc.osd.mil/self_service/

DUAL MILITARY:
If you are an Active Duty member and have married another Active Duty member, you will need to provide an Marriage Certificate, Birth Certificate, Social Security card and Photo Identification for each member.

TRICARE FOR LIFE(TFL) AND MEDICARE:
You must be enrolled in Medicare A & B for TFL. DEERS can be updated the month prior to your Medicare state date. Present you Medicare Card & two IDs from the list at www.cac.mil to an ID Card Office to update DEERS and receive a new ID card.

RETIREE ID CARDS:
Due to recent system update, Pre-Medicare Retiree ID Cards with the previous "INDEF" end date will now be issued with an expiration date. The front expiration date will now reflect the date of the end of TRICARE/Begin date for TRICARE For Life.

DISABLED AMERICAN VETERAN:
Must bring in VA Award Letter (Granting privileges 100% rating, effective date), DD214, Photo ID and Social Security Card.

INCAPACITATED CHILD UPDATE REQ (MARINES ONLY):
Sponsor will need to bring in favorable dependency determination approval letter from DFAS(has to be renewed every 4 yrs, unless sponsor is deceased), and medical sufficiency statement. Cross-Servicing is not authorized.

PARENT IN-LAW ENROLLMENT (MARINES ONLY):
HQ approval letter, SPOUSES Birth Certificate, Social Security Card & a valid Photo ID; Parent In-Law's SSN Card, Marriage Cert, and Valid Photo ID. Cross-Servicing is not authorized.

PARENT ENROLLMENT (MARINES ONLY):
HQ approval letter, Service Members Birth Certificate & valid Photo ID. Parent photo ID, Birth Cert, and SS Card is required. AD sponsors shall comply with Marine Corps Policy. Cross-Servicing is not authorized.

AGENT CARDS: (MARINES ONLY)
Agent Cards requests for Active, Retired and Reserve Marine personnel will be submitted to Military Police Office. Contact number is 808-257-8312 or 808-257-0183.

(RAPIDS Site ID: 102095)

Available Appointment Days

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