AG HQ Hawaii - Building 643A at AG HQ Hawaii (CAC Deployable 1)

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1304 Kekuanaoa Street
Room L103
Hilo, HI  96720




Commercial: (808) 844-6607
Hours of Operation:
Monday to Thursday: 9:00am -12:00pm and 1:00pm -3:00pm. Friday : 9:00am to 12:00pm and 1:00pm to 2:00 Closed for lunch (1200-1300); Closed on Holidays. (NO WALK-INs)
DIRECTIONS TO ID OFFICE
From the entrance of the Hilo Airport. Drive in approximately 1 mile. Turn right across from the main Hilo United States Postal Office. Drive straight past the Post Exchange and we are located directly behind. Building is called LTC Henry S. Hara Arme

NOTE:
All appointments are subject to change or cancellation due to unscheduled administrative requirements and availability of DEERS users. The ID room will be closed during the month of June due to our Annual Training.

ID OFFICE: ROOM L103
With respect to our customers privacy, the ID office has a waiting area for customers to be seated. If you have an appointment "please" have a seat. A technician will be with you shortly for your appointment.

AGENT ID CARD:
We are not authorized to issue "Agent ID Cards".

APPOINTMENT INSTRUCTIONS
A scheduled appointment timeframe takes about 20 minutes per session. A session may consist of (1) CAC ID or up to (2) Dependent ID cards. Please schedule multiple appointments based on the number of ID cards needed.

GENERAL ID INSTRUCTIONS
All customers age 18 and older must present (2) forms of identity documents. One must be a valid state or federal government issued picture ID. See website for approved ID's http://www.garrison.hawaii.army.mil.

UPDATE ADDRESS & PHONE # IN DEERS
Appointment is not required to update your address and phone number in DEERS. Just visit this website: http://www.tricare.osd.mil/deers and do the update.

LOST/STOLEN ID CARDS FOR DEPENDENTS
Dependents: Must have TWO forms of Identification, please see above instructions. Sponsor MUST be present at time of issue, police report is required prior to receiving a new ID card.

JUST GOT MARRIED? INITIAL ENROLLMENT OF SPOUSE
When adding your spouse to DEERS, the sponsor must be present or new spouse must have a valid POA with the following documents. A valid state or federal government issued photo ID, original/certified copy of marriage certificate. Social Security Card/Ver

NAME CHANGE FOR SPOUSES
According to Defense Human Resource Activity(DHRA), the name may only be changed if the spouse provides at least one identity source document listed on the OMB I-9 form such as a Social Security Card or valid Drivers License reflecting the name change.

DEPENDENT I.D. CARDS
See above general ID instructions. Your sponsor must be present. If not available, the dependent must have a DD Form 1172 Application signed by their sponsor witnessed by a Verifying Official or Notary Signature and Seal or a POA.

ADDING NEWBORN/CHILDREN TO DEERS
Sponsor must have the following documents for the child: Birth Certificate/Certificate of Live Birth authenticated by the attending physician & social security card(when available). If a stepchild is being added, the marriage certificate is also needed.

FULL TIME COLLEGE STUDENTS
College students 21yrs old must have a letter from their school registrar's office stating that they are enrolled full time with an expected graduation date in an accredited college in pursuit of an AS Degree or higher to have benefits extended to age 23.

CHILDREN BORN OUT OF WEDLOCK
Female Sponsors:Child's Birth Certificate and SSN; Male sponsors:Court order establishing paternity or a State Voluntary Acknowledgement of Paternity Form,Child's Birth Certificate, SSN and legal documents showing paternity was judicially determined.

ENROLLING DEPENDENT WARD
You will need to provide a DFAS letter of approval, Court Document placing the child in the members household, Birth Certificate and Social Security card. Please note that all documents must be translated into English and certified.

CIVILIAN EMPLOYEES
If this will be your first CAC card issue with a new position. You will need to provide your SF Form 50, (Notification of Personnel Action) OR a DD Form 1172-2 Application at the time of issuance along with 2 forms of identification. In addition you will

POWER OF ATTORNEY
If your Military Sponsor is DEPLOYED or on TDY orders that he/she is unable to accompany you for your appointment for any reason. A valid "General" or "Special" Power of Attorney will allow you to conduct business on your sponsor's behalf. POA must state

(RAPIDS Site ID: 620122)

Available Appointment Days

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