PSD Naval Station Norfolk at PSD Naval Station Norfolk

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1755 Powhatan Street, Room 115
Building A-48
Norfolk, VA  23511




Commercial: (757) 445-4983
Fax: (757) 444-0581
Hours of Operation:
Monday-Friday 0730-1540 Closed on Federal Holidays. Walk in service hours may change if maximum capacity is reached.
CLOSED UNTIL FURTHER NOTICE
STARTING APRIL 8th 2020, OUR OFFICE WILL BE CLOSED UNTIL FURTHER NOTICE. WE SINCERELY APOLOGIZE FOR ANY INCONVENIENCE THIS MAY CAUSE.

COVID-19 Procedures-APPOINTMENT ONLY
ID offices are now APPOINTMENT ONLY for emergent services. This is to include Initial CAC issuance, AD/RET Dependent Enrollment, Lost/stolen CAC or Teslin ID cards, CAC expiring within 60 days, Teslin Cards expiring within 30 days. WALK-IN FOR PIN RESETS.

COVID-19 Screening Questionnaire part 1
If you answer YES to the following questions DO NOT Access our facility. Schedule your appointment after you can answer NO to all the screening questions below. Please follow CDC guidance. https://www.cdc.gov/coronavirus

COVID-19 Screening Questionnaire Part 2
Are you CURRENTLY SICK with any of the following symptoms? Fever, Cough, Sore Throat, Shortness of Breath? If you have answered YES to the question please DO NOT Access our facility.

COVID-19 Screening Questionnaire Part 3
Have you had CLOSE PERSONAL CONTACT, with anyone who has been diagnosed or awaiting test results for COVID-19 in the past 14 days? If you have answered YES to the question please DO NOT Access our facility.

COVID-19 Screening Questionnaire Part 4
Have you TRAVELLED internationally in the past 14 days? Have you TRAVELLED domestically (U.S.) outside your local area in the past 14 days? If you have answered YES to the question please DO NOT Access our facility.

Phone Number and Location
(757)445-5202. We are located by entering Gate 2, make a right on Powhatan St. The PSD Naval Station Norfolk ID CARD OFFICE will be Located inside PSD bldg. A-48 (on the right side) Suite 115 on the first floor.

Ret/Dep Mail-in ID Renewal Requests
Mail-in ID services are available at this location for Retiree or Dependent ID RENEWALS. Please contact us at (757) 445-5202 or Tiffany.lewis1.ctr@navy.mil for more information.

Location Instructions
When Entering Gate 2, make a right on Powhatan St. The PSD Naval Station Norfolk ID CARD OFFICE will be Located inside PSD bldg. A-48 (on the right side) Suite 115 on the first floor.

Scheduling for Multiple IDs/Transactions
To ensure the appropriate amount of time is booked to complete multiple ID Cards or transactions, please book back to back appointments. Schedule one (1) appointment for a Common Access Card (CAC) and/or one (1) appointment for two (2) Family Member ID's

Appointment Late Policy
Please arrive on time for your scheduled appointment. Appointments may not be honored more than 5 minutes past the scheduled appointment time.

Same Day Appointments / Walk-Ins Not available
Same day appointments are NOT available. Walk-ins are Not available. Please call 757-445-5202 for more information.

Identification Requirements
ALL Sponsors, Spouses, and Dependent Children 18 and older must have two UNEXPIRED forms of ID to receive a new ID card. One must be a state/government issued photo ID

IDs no longer acceptable
ID card offices can no longer accept the following: Student ID, Expired IDs (including Driver’s Licenses on Military Auto-extend).

Acceptable Identification Examples
Primary: Military ID, Driver’s License, Passport. Secondary: A second Primary ID or Social Security Card, voter's registration card, Birth Certificate, or Veterans Health Identification Card (VHIC) . All must be unexpired.

Changes to your DEERS record
If any changes need to be made to a record, the sponsor must be present or a valid Power of Attorney must be presented each time. Additionally, valid supporting documentation MUST be provided

90 Day Renewal Policy
In most cases, IDs can be renewed 90 days prior to the expiration date (exception: Promotions, Contract Extensions, and Tricare Young Adult.)

ID Card Scanning
All Military Installations have begun scanning ID cards for Base access. If you currently hold an older ID with the SSN printed, it may not scan properly and will be confiscated. Renewal of the ID will then be required.

Dependents without sponsor present
All Dependents without a Sponsor present must have a valid DD Form 1172-2 pre-printed by a DEERS station that has been signed by the Sponsor and a Verifying Official ahead of time. 1172-2 forms can be hand filled but must be notarized and be originals.

ID Card Office Online
DD Form 1172-2 can now be completed online at: https://www.dmdc.osd.mil/milconnect Sponsors with CAC or DS log-in access can digitally sign the 1172-2 and the electronic copy will be available for use in their DEERS record.

Retiree ID Cards
Due to a recent system update, Pre-Medicare Retiree ID cards with a previous “INDEF” end date will now be issued with an expiration date. The front expiration date will now reflect the date of the end of Tricare/Begin date of Tricare for Life.

Lost or Stolen CAC (All Branches)
All military personnel whose CAC card has been stolen must bring a theft report from a Police Station. For lost CAC Cards documentation from sponsoring agency reporting it lost.

Adding children to DEERS
Child enrollment required documents: birth cert. & social security card. Stepchild: the marriage cert. is also needed. Illegitimate child: Voluntary Acknowledgement of Paternity or Judicial Determination of Paternity is required as well.

Adding Spouse to DEERS
When adding a spouse to DEERS, the sponsor must bring the following documents for their spouse: Marriage Certificate, birth certificate, social security card, & a photo ID.

100% Disabled American Veteran
For first time DoD 100% DAV ID issuance the following documents are required: DD214, VA Award Letter, State or Federal Government Issued Photo ID and Social Security Card.

Foreign Documentation
All foreign documents MUST have a certified English translation (if applicable) AND an Apostille or Consular certification. Contact the document issuing facility to obtain authentication certification.

Full Time College Students
Must present a letter from the school's registrar stating current enrolled/registered full time in an accredited college in pursuit of an Associate Degree or higher. Sponsors must also certify on the 1172-2 form they provide over 50% support to the child.

Full Time College Students Expiration
Full time student IDs are now issued to the end of the current semester, graduation date (if information is provided on school letter) or age 23 if occurs sooner.

Students turning 21 during summer break
Students who were enrolled as a full time student for the semester or session immediately before the break may be eligible for an ID card during break if they are accepted or enrolled full-time immediately after the break.

Young Adult Program
As part of the Heath Care reform, there is now a young adult program available for your dependents. For children 21 to 26 who are not married or covered by an employee sponsored health plan. Contact TRICARE for more info.

DEERS Hotline 1(800)538-9552
To avoid unnecessary trips to the ID Office, call the DEERS Hotline to: Update your address, Check your record before arriving to ensure required info has data-fed into the record, Identify the appropriate point of contact for your specific DEERS record

Cancel /reschedule appointments
Customers will need to know their confirmation number to cancel or reschedule an appointment. Please keep a copy of your appointment confirmation in the event you need to cancel or reschedule your appointment.

Verify Requirements
If the information above does not pertain to your situation, please call the ID Card Office BEFORE arriving to ensure the DoD requirements will be met for your requested DEERS transaction to take place.

Grooming Standards
Per DoD regulations military members are required to meet grooming standards for ID card issuance. If not within grooming standards, supporting documentation must be provided.

(RAPIDS Site ID: 107788)

Available Appointment Days

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