Mission Support Group at Langley AFB

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45 Nealy Ave.
Wing A, Suite 114
Hampton, VA  23665




Commercial: (757) 764-2270
Fax: (757) 764-4683
Hours of Operation:
WALK IN HOURS: Mon-Fri 0930 to 1500 Wed 0830-1500 Note: Mon-Fri 0730-0930 are CAC ONLY Except Wednesday --Walk in hours are dependent upon number of customers currently awaiting service
ACCEPTABLE IDENTITY DOCUMENTS
Copy and paste into your browser: http://cac.mil/docs/List_of_Acceptable_Documents.pdf

APPOINTMENT INFORMATION
A scheduled appointment timeframe takes about 20 minutes per session. One session may consist of ONLY(1) CAC ID, ONLY(1) Enrollment OR up to (2) Dependent ID Cards.

Any ADDITIONAL requests for IDs or service that are NOT scheduled within your set time frame will be treated as a walk in. **PLEASE MAKE ENOUGH APPOINTMENTS TO SUIT YOUR NEEDS**

If arriving more than 5 min PAST your appointment time, you will need to reschedule the appointment or be classified as a walk in.

CUSTOMERS WHO DO NOT HAVE ALL OF THEIR DOCUMENTATION AT THE TIME OF APPOINTMENT WILL NEED TO EITHER RESCHEDULE THE APPOINTMENT OR BE SEEN AS A WALKIN UPON RETURN.

Customers MUST know their confirmation number to cancel/reschedule an appointment.

If there are no available appointments, walk-in hours are dependent upon the number of customers waiting for services.

UNIFORMED SERVICE MEMBERS
Member's can request a Military CAC while in civilian attire; however, in order to take a miltary picture the member must be within grooming standards.

ALL PERSONNEL REQUESTING A MILITARY ID
Ages 18 - UP must have 2 forms of ID (1 unexpired official picture + 1 official picture/non-picture)that bear the name reflected in DEERS.

Ages 10-17 require (1) official form of Identification Example: Birth Cert or SSN Card

LOST ID (CAC AND DEPENDENT)
Please call our office for details.

DEERS UPDATES
The following information is provided to assure that you have all the required documents for your needs. Additional documents MAY be required, based on unique situations.

ELIGIBILITY DOCUMENTATION
All eligibility documentation must be original or certified copies. A certified copy is a copy of a document or record signed and certified as a true copy by the officer to whose custody the original is entrusted.

SPONSOR RESPONSIBILITIES
Sponsors must be present for any/all DEERS transactions.

If the sponsor is unable to be present, an original unexpired Power of Attorney (POA) must be used in lieu of the sponsor or an original DD FORM 1172-2 (ID card application) signed by the Sponsor (within 90 days) and certified by a verifying official.

Sponsors have the responsibility to report any family member additions or removal changes to DEERS (Defense Eligibility Enrollment and Reporting System) within 30 days of event.

INITIAL ENROLLMENT
Below is the required information for inital enrollments for the following:

Non-Military Spouse: 1. Marriage License (Original or certified copy) 2. Birth Certificate (Original or certified copy) 3. Social Security Card (with desired name) 4. Valid photo ID (with desired name)

Newborn: Birth Certificate or Proof of Birth (signed by physician or designated representative). SSN card, if available.

Child: If the child is over 90 days old, the birth certificate and social security card will be required to enroll the child.

Stepchild: If a stepchild is being added, the marriage certificate is also needed.

***Additional documents may be required based on certain circumstances***

Child born to unmarried male sponsor: Voluntary acknowledgement of paternity, birth certificate and SSN card are required for DEERS enrollment

FULL TIME COLLEGE STUDENTS AGE 21-23
Must bring a letter from their schools registrar's office (offical school letterhead required) stating the full-time enrollment status & the course of study leads to the award of an assoc degree or higher. Estimated graduation date must be included.

The student must be enrolled full time in an Accredited School in pursuit of an Assoc Degree or higher. Refer to AFI36-3026_IPV1 4 Aug 2017, Table 4.4.for additional information

NOTE: A Student ID CAN NO LONGER be used as a DoD approved form of identification.

INCAPACITATED ADULT CHILD AGE 21 AND UP
Please call the sponsor's branch of service ID card office to insure you recieve the correct information required.

LEGAL CUSTODY WARD
Please call the sponsor's branch of service ID card office to insure you recieve the correct information required.

(RAPIDS Site ID: 101436)

Available Appointment Days

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