Waller Hall Welcome Center at Joint Base Lewis-McChord,DHR,MPD,Waller Hall

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DHR, ID/DEERS, Military Personnel Division
Liggett Ave, Bldg 2140, Rm 101
JBLM-Waller Hall, WA  984333333




Commercial: (253) 967-5065
Fax: (253) 967-5788
Hours of Operation:
APPOINTMENT RECOMMENDED OPEN MONDAY THRU FRIDAY 0730-1600. See Holidays schedule below.
A T T E N T I O N
Please schedule ONE appointment slot per family member

ATTENTION!
TO AVOID A LONG WAIT AS A WALK-IN, SOLDIERS ASSIGNED TO I CORPS UNITS, 7th ID UNITS, 593rd ESC UNITS, 6TH MP GP (CID), 55TH EN BDE, 1ST SPECIAL FORCES GROUP (SFG), 160th SOAR & MAMC CAN MAKE AN APPOINTMENT WITH THEIR BRIGADE TO GET AN ID CARD FASTER.

TO MAKE APPT WITH UNIT
WHEN IN THE APPOINTMENT SCHEDULER, TOGGLE ON "SELECT A CITY", THEN SELECT "JBLM UNITS" TO MAKE AN APPOINTMENT WITH YOUR BRIGADE.

IDENTIFICATION FOR IDENTITY:
Two (2) valid, UNEXPIRED forms of identification are required for all customers ages 18 and older (refer to FIPS 201-2). Names must match on the ID. The Primary identification must be a federal or state issued PHOTO ID.

REQUIRED DOCUMENTS NEEDED
Please go to: http://cac.mil/resources for a complete list of acceptable documents.

REQUIRED DOCUMENTATION FOR DEERS ENROLLMENT:
ALL DOCUMENTS MUST BE ORIGINAL OR CERTIFIED COPIES. All foreign documents must be originals with an Apostile and translated in English. To obtain guidance: http://www.hcch.net

LOST/STOLEN ID CARDS
Two (2) acceptable UNEXPIRED identification (Federal or State issued)are required to receive a replacement ID. One identification MUST BE A PHOTO ID along with acceptable form of ID, (i.e.) social security card or birth certificate.

LOST or STOLEN COMMON ACCESS CARDS
MILITARY MEMBERS: a memorandum from the Service Member's Commander, First Sergeant or Adjutant confirming that the CAC has been reported lost or stolen or a Counseling Statement.

LOST or STOLEN COMMON ACCESS CARDS
DOD/DA Civilian Employee: a memorandum from the employee's HR department or Supervisor describing the date, place and circumstances of the loss or theft.

LOST or STOLEN COMMON ACCESS CARDS
DOD Contractor Personnel: a memorandum from the contractor's Trusted Agent (TA) describing the date, place and circumstances of the loss or theft.

DEPENDENT: RENEWAL OR LOST
Sponsor signature is required for all ID card issuance, renewal (90 days out) and DEERS update. A Power of Attorney is required if sponsor is not present; Notarized DD Form 1172-2 with sponsors actual signature or a Digitally signed DD form 1172-2.

MANDATORY DISCLOSURE OF SOCIAL SECURITY NUMBER
Failure to disclose SSN when enrolling or updating DEERS will result in loss of medical care benefits in Military Treatment Facilities. Please bring Social Security Card to update DEERS and for Child ages 10 or older for first time issuance of ID.

ADD LEGITIMATE CHILD TO DEERS:
Birth Certificate; Social Security Card. CHILD should be born during the Marriage. (See list for adding SPOUSE if SPOUSE is not enrolled in DEERS or Illegitimate CHILD).

ADD STEPCHILD TO DEERS:
Birth Certificate; Social Security Card; Marriage Certificate.

ADD ILLEGITIMATE CHILD TO DEERS:
Birth Certificate; Social Security Card; Legal Court Order or Paternity Affidavit.

FULL TIME STUDENT (AGE 21-23):
Verification letter from the school registrar (National Student Clearinghouse) certifying enrollment (MUST CONTAIN START DATE AND ANTICIPATED GRADUATION DATE) in a full-time course of study leading to an associate degree or higher.

ADD SPOUSE TO DEERS:
Marriage Certificate; Spouse Birth Certificate; Social Security Card; Unexpired Photo Identity document; Divorce Decree if applicable.

Initial DFAS Army Secondary Dependency Determinati
Dependents established Incapacition before 21st Birthday and Parent/Parent in Law approval. For Local Guidance Contact DFAS @ 253-966-0272 or Website: http://www.dfas.mil/militarymembers/SecondaryDependency/SDC.html

Incapacitated Dependent over 21yrs old
Provide: DFAS Approval Letter, Medical Sufficiency Statement from a physician; signed DD 1172-2, Two (2) valid, unexpired forms of identification. http://cac.mil/resources

Parent/Parent in Law
Provide: DD 1172-2, DFAS Letter of Approval, Birth Certificate of the Sponsor/Spouse w/ parents names, Two (2) valid, unexpired forms of identification, SSN card. http://cac.mil/resources

RETIREMENT
For initial retirement you will need DD Form 214 Member 4 copy and Two (2) forms of valid ID. Renewal or retired ID will also need two (2) valid forms of ID. Reserve/National Guard (Gray Area) must provide Orders/Letter transferring to the Retired List,

INITIAL DAV 100% DISABILITY
Provide: DD214 with Honorable Discharge, Letter from Department of Veterans Affairs stating member has been rated 100% service connected or Unemployable. * If adding family refer to Required Documentation

PLEASE VISIT OUR WEBSITE:
http://www.lewis-mcchord.army.mil/dhr/ag/idcard.htm for a complete list of required documents.

HOLIDAY SCHEDULED CLOSURES
17 February 2020 (Washington's Birthday); 25 May 2020 (Memorial Day); 3 July 2020 (Independence Day); 7 September 2020 (Labor Day)

RAPIDS SELF SERVICE IS NOW AVAILABLE (RSS)
https://dmdc.osd.mil/self_service is now available for Common Access Card holder. Sponsor may verify and digitally sign and save the DD Form 1172-2 through RSS website will automatically save the form into family members record in DEERS.

(RAPIDS Site ID: 101422)

Available Appointment Days

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