Customer Service Mall (The Castle) at JOINT BASE LEWIS-MCCHORD

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100 Col Joe Jackson Blvd
Suite 1001K
JBLM-McChord (Bldg. 100), WA  98438




Commercial: (253) 982-9755
Fax: (253) 982-6446
Hours of Operation:
***Due to COVID-19 and current JBLM policy, McChord Field is no longer accepting appointments due to minimum manning, and is only providing service to Active Duty, Guard and Reserve Air Force, Navy, Coast Guard, and Marine personnel and their dependents.
DIRECTIONS:
Off I-5 take Exit 125. Keep North towards the McChord Field gate. Once thru gate continue straight. After the light, turn left on the street after the McChord Theatre, then turn right to enter the large parking lot in the back of building 100.

IDENTIFICATION FOR IDENTITY:
Two forms of Identification are required for all customers within the age of 21 and above.Identity document for a child is also required. Please visit http://www.uscis.gov/files/form/i-9.pdf(pages 5) for a complete list of Identity document.

LOST/STOLEN ID:
Two forms of Identification document are required per Regulation, AFI 36-3026I/AR 600-8-14. The individual shall be required to present documentation from the local security office or CAC sponsor confirming the CAC has been reported lost or stolen.

REQUIRED DOCUMENTATION FOR DEERS ENROLLMENT:
All documents require original or certified copy. English translation is required by a certified translator for all foreign documents. A Power of Attorney; Digitally signed DD Form 1172-2 or Notarized DD Form 1172-2 may be accepted in absence of sponsor.

DEPENDENT:
Sponsor signature is required for all ID card issuance, renewal and DEERS update. A Power of Attorney; Notarized DD Form 1172-2 or Digitally signed DD form 1172-2 verified within 90 days can be accepted in absence of Sponsor.

RAPIDS SELF SERVICE IS NOW AVAILABLE (RSS):
https//dmdc.osd.mil/self_ service is now available for Common Access Card holder does not have to accompany eligible family members for renewal. Sponsor may verify and digitally sign and save the DD form 1172-2 through RSS to family members’ record.

ADD SPOUSE TO DEERS:
Marriage Certificate; Spouse Birth Certificate; Social Security Card; Unexpired Photo Identity document; Divorce Decree if applicable.

ADD CHILD LEGITIMATE TO DEERS:
Birth Certificate; Social Security Card. CHILD should be born during the Marriage. (See list for adding SPOUSE if SPOUSE is not enrolled in DEERS or Illigitimate CHILD).

ADD STEPCHILD TO DEERS:
Birth Certificate; Social Security Card; Marriage Certificate.

ADD ILLEGITIMATE CHILD TO DEERS:
Birth Certificate; Social Security Card; Legal Court Order or Paternity Affidavit.

FULL TIME STUDENT (AGE 21-23):
Verification letter from the school registrar certifying enrollment in a full-time course of study leading to an associate degree or higher, and anticipated graduation date. Sponsor statement over 50% support on DD Form 1172-2.

Mutiple CACs
For base POCs, if more than 4 CACs are needed for unit members contact MPS Customer Support at 253-982-9967 or email 627FSS.FSMPC@us.af.mil.

(RAPIDS Site ID: 104149)

Available Appointment Days

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