Norma Brown Building at Goodfellow AFB

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351 KEARNEY BLVD
BLD 430 , ROOM 128
GOODFELLOW AFB, TX  76908




Commercial: (325) 654-1801
Hours of Operation:
Mon, Wed, Thurs, Fri: 0800-1100 (appt only), 1100-1600 walk-ins; Tues: 0800-1100 (appt only), 1100-1700 walk-ins. Closed every third Thursday after 1300 for training. Please schedule one person per appointment block.
CAC RESET: INVALID PIN/BLOCKED/LOCKED
No appointment is needed for a CAC reset. If you received an error stating you have been BLOCKED or LOCKED OUT or you have an INVALID PIN error you will be required to reset your CAC. This action will be conducted as a Walk-In service. NOTE: Appointments

Appointment Instructions
To schedule an appointment, please select the date highlighted in green. On the following page select the time you are available to come in and fill in your information.

Cancel Appointments
To cancel an appointment you will need the confirmation number. This number can be found on the initial confirmation page or on the email confirmation that was sent to your email address.

Arriving more than 10 minutes past scheduled appointment will cause you to be classified as a walk in.

Lost/Stolen CACs
For all lost/stolen CACs, you must report to your 1st Sergeant, Security Manager or Trusted Agent to complete a memorandum stating all effort has been made to locate the lost/stolen card.

For stolen CACs you must report to Security Forces to complete an incident report. For confiscated CACs/ID cards Security Forces will complete an AF Form 52. These documents are required to receive another card.

Required Identification
ALL customers age 21 and older must have two (unexpired) forms of ID to receive a new ID card. One must be a federal/state issued photo ID.

Please visit http://www.uscis.gov/files/form/i-9.pdf for a complete list of acceptable documents.

Promotion/Frocked
Please provide Promotion Order to support your advancement in rank. If a frocked promotion, please provide frocking letter/early pin-on letter.

Eligibility Requirements: Military Members
Official documentation must be presented for any updates or changes (i.e. Birth Certificate, Divorce Decree, Marriage Certificate, Court Order, etc.). Must present 2 valid forms of identification.

All documents must be originals or certified copies

Eligibility Requirements: Family Members
Must have two 2 valid, unexpired forms of identification and one of the following:

Sponsor present, original DD Form 1172 (ID Card Application) signed by sponsor within 90 days and a Verifying Official, or original unexpired Power of Attorney authorizing you to update DEERS/issue dependent ID Cards.

Eligibility Requirements: Retirees
Initial Retirement: Retirement Order or DD Form 214. Reserve/Guard Retirees: Orders/Letter transferring to Retired List and authorizing retired pay. If Medicare eligible, must present Medicare Card.

Eligibility Requirements: 100% DAV
Provide DD Form 214 and letter from Department of Veteran Affairs, stating honorably discharged veteran rated as 100% service connected injury/disease, authorized Commissary and Base Exchange privileges.

Eligibility Requirements: DOD Contractor
All data must be previously input and verified through the Trusted Associate Sponsorship System (TASS) and must provide 2 valid, unexpired forms of identification.

Eligibility Requirements: DOD Civilian
All data must be previously input and verified through the Trusted Associate Sponsorship System (TASS) and must provide 2 valid, unexpired forms of identification.

Adding Dependents to DEERS
When adding a dependent:

Spouse
To add a spouse to DEERS, the sponsor will bring in the following documents: Member’s CAC, Marriage Certificate, Birth Certificate, Social Security Card, & a photo ID. All documents must be originals or certified copies.

Same-Sex Marriage
DoD now recognizes same-sex marriage for DEERS enrollment, benefits and ID card issuance for new family members.

This is for military, military retirees, & DoD civilians who qualify for benefits.

To add a spouse to DEERS, the sponsor will bring in the following documents: Member’s CAC, Marriage Certificate, Birth Certificate, Social Security Card, & a photo ID. All documents must be originals or certified copies.

Marriage certificates will be honored by the following states & the District of Columbia.

Arkansas, California, Connecticut, Delaware, Hawaii, Illinois, Iowa, Maine, Maryland, Massachusetts, Minnesota, Michigan, New Hampshire, New Jersey, New Mexico, New York, Oregon, Pennsylvania, Rhode Island, Vermont, Utah and Washington.

Children
When adding a child to DEERS, the sponsor must have the following Documents for the child:

Birth Certificate or Verification of Birth Facts (signed by physician or designated representative) & Social Security Card (not required for newborns). For stepchildren, the Marriage Certificate is also required.

Documents must be originals or certified copies.

Children Born out of Wedlock
Female Sponsors: Birth Certificate and Social Security Card; Male Sponsors: notarized state acknowledgement of Paternity/Court Order establishing paternity, Birth Certificate and Social Security Card.

For newborns, once the Social Security Card is received the sponsor must bring it in to update DEERS. This will avoid gaps in medical benefits.

Full Time College Students
All college students ages 21-23 must bring a letter from the school registrar's office on official school letterhead. The letter must state the child is a full time student and estimated graduation date.

NOTE: If student falls below full-time status, the ID card must be turned in to local ID card office

Tricare Young Adult
All Tricare Young Adult applications must be processed through Tricare. Once approved and your Tricare Young Adult status has been updated in DEERS we will be able to issue the dependent ID card on or after the effective date.

Incapacitated Child
A statement from the Social Security Administration (if not already enrolled in Medicare Part A & B) and a medical sufficiency statement is needed to obtain the DD Form 1172.

You will also need to complete the DD Form 137-5, and submit all documents to Finance.

Once completed, bring the DFAS letter of approval, sponsors military ID card and another valid form of identification to issue the dependent ID card.

For a renewal of any sort, you will need to have a DFAS Re-determination completed in order to be issued a new dependent ID card.

Parent / Parent in-law
You will complete a DD Form 137-3, and submit all documents to Finance. Once completed, bring the DFAS letter of approval, Sponsor Birth Certificate, Parent Birth Certificate, Parents Photo ID and Social Security Card.

The sponsor will bring the birth certificate, Social Security card and Birth Certificate of the sponsor or spouse to obtain the DD Form 1172.

For a renewal of any sort, you will need to have a DFAS Re-determination completed in order to be issued a new dependent ID card.

Dependent Ward
Sponsor will provide DFAS letter of approval (Google Secondary Dependence), Court Document placing child in member's household at least 12 months, Birth Certificate and Social Security card. All documents must be originals or certified copies.

Power of Attorney
If your Military Sponsor is unable to accompany you to your visit, a valid “Special" Power of Attorney will allow you to conduct business on your sponsor's behalf.

The POA must state you are authorized to conduct DEERS updates/card issuance/enrollments. You may get this document at your local Legal office.

Foreign National/Foreign Documents
If your spouse is a foreign national, a marriage certificate, valid passport and birth certificate are required. All foreign documents must be translated in English by a certified translator.

Questions or Comments
Thank you for choosing Goodfellow AFB for your DEERS/ID Card needs. If you have any questions or concerns please contact the ID Card Office at (325)654-1801.

(RAPIDS Site ID: 101621)

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