Customer Support, ID Card Section at Columbus AFB

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495 Harpe Blvd
Bldg 730, Ste 153
Columbus AFB, MS  39710




Commercial: (662) 434-2626
Hours of Operation:
Monday, Tuesday, Wednesday, Friday 0730-1630 and Thursday 0730-1200.
PLEASE READ
PLEASE READ ALL INSTRUCTIONS/INFORMATION PRIOR TO SCHEDULING AN APPOINTMENT

Welcome to Columbus AFB
Thank you for choosing Columbus AFB for your DEERS/ID Card needs. If in the event you have any questions or concerns please feel free to call (662)434-2626.

To make an appointment
Click on the date calendar to select a date/time that is best for you. Enter the requested information into the page and hit submit (disregard the "Sponsoring Command" block). A confirmation number will be provided confirming your appointment with us.

Sign in instructions
With respect to our customers privacy, the ID section/MPS has a waiting area for customers to be seated. If you have an appointment please sign in and have a seat. A technician will be with you shortly for your appointment.

AGENT LETTERS
Only Authorized Agents assisting Sponsors will schedule an appointment and indicate the Personnel Type as “OTHER”.

APPOINTMENT INSTRUCTIONS
A scheduled appointment timeframe takes about 15-30 minutes per session. A session may consist of (1) CAC ID or up to (2) Dependent ID cards. Please schedule multiple appointments based on the number of ID cards needed.

GENERAL ID INSTRUCTIONS
All customers age 21 and older must present (2) forms of identity documents. One must be a valid state or federal government issued picture ID.

WALK-IN CUSTOMERS
Our Walk-In Customer Service hours are 0730-1630 Mon,Tues,Wed,Fri & 0730-1200 Thurs (exc Federal Holidays and AETC family days). Customers that do not have an appointment will be seen on a first-come first-served basis, however appointments are priority.

UPDATE ADDRESS & PHONE # IN DEERS
An appointment is NOT required to update your address and phone number in DEERS. Just visit this website: https://www.dmdc.osd.mil/identitymanagement/authenticate.do?execution=e2s1 to do the update.

CAC RESET: INVALID PIN/BLOCKED/LOCKED ONLY
No appointment is needed for a CAC reset ONLY if you received an error stating you have been "BLOCKED" or "LOCKED" or you have an "INVALID PIN". This action will be conducted as a Walk-In service and again scheduled appointments are seen first.

LOST OR STOLEN CAC/ID CARDS
All ID Cards are the property of the United States Government and holders are required to safeguard their ID Card/CAC at all times. Active Duty must have Unit CDR/1SG stamp on an official memorandum. Also must present two forms of ID.

POWER OF ATTORNEY
If your Military Sponsor is DEPLOYED or on TDY orders that he/she is unable to accompany you for your appointment for any reason. A valid "General" or "Special" Power of Attorney will allow you to conduct business on your sponsor's behalf.

DD FORM 1172-2
If you do not have a POA a DD form 1172-2 is permissable to obtain certain dependent services without the sponsor present. The 1172-2 is only valid for 90 after it is created and if signed outside this office it must be notarized.

JUST GOT MARRIED? INITIAL ENROLLMENT OF SPOUSE
When adding your spouse to DEERS, the sponsor must be present or new spouse must have a valid POA with the following documents. A valid state or federal government issued photo ID, original/certified copy of Marriage Certificate

ENROLLMENT OF SPOUSE CONTINUED
and Birth Certificate, Social Security Card/Verification of Social Security Number Memo from SSA Office with Social Security Number printed. If dual military, spouse MUST be enrolled and listed under both military personnel.

ENROLLMENT OF SPOUSE CONTINUED
If your spouse is a foreign national- original Marriage Certificate, valid passport, and Birth Certificate. All documents need to be certified and translated into English.

DEPENDENT I.D. CARDS
See above general ID instructions. Your sponsor must be present. If not available, the dependent must have a DD Form 1172 Application signed by their sponsor witnessed by a Verifying Official or Notary Signature and Seal or a POA.

ADDING NEWBORN/CHILDREN TO DEERS
Sponsor must have the following documents for the child: Birth Certificate/Certificate of Live Birth authenticated by the attending physician & social security card(when available). If a stepchild is being added, the marriage certificate is also needed.

FULL TIME COLLEGE STUDENTS
For eligible 21-23 yr old full-time college students, a registar letter from the school or enrollment verification with an anticipated graduation date is required as well as a signed DD Form 1172-2 otherwise the sponsor must be present

Other Inquiries
For all other questions or inquiries please give us a call at 662-434-2626/2624 and we will be happy to assist you.

(RAPIDS Site ID: 101518)

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