ID Card Office, Bldg. 2001 at Defense Distribution Ctr. New Cumberland

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2001 Mission Drive
New Cumberland, PA  17070

Commercial: (717) 770-4910
Hours of Operation:
Hours of Operation: Mon - Fri: 0630-1430; Closed for lunch 1130-1200 everyday. Closed at noon on the last Wednesday of every month
Installation Access
If you do not have a unexpired military ID card you will be required to process through the Visitor Center. Please allow a minimum of 30 minutes for processing. If delayed more than 5 minutes after your appointment time you will be considered a no-show.

Appointment and Walk-in customers
Please arrive on time for your scheduled appointment, if you are more than 5 minutes late your appointment may not be honored. Walk-ins are still accepted during normal duty hours; however, appointments take priority.

ALL customers who are age 18 and older must have two forms of ID to receive a new ID card. All state/government photo ID's MUST be unexpired.

Acceptable Identification Examples
Primary ID Types (Must be unexpired): Military ID, Driver’s License, Passport. Secondary ID Types: A second Primary ID or Social Security Card, voter's registration card, Birth Certificate, or new style VA ID with photo that is not expired.

Name Changes
All sponsors (i.e. Military members, Civil Service, Contractors) who require a name change will process this action through appropriate personnel office prior to issuance of new credential. Marriage certificate or court order of name change required.

90 Day Renewal Policy
The policy regarding the timeline for renewing your ID has changed. You are now allowed to renew the ID 90 days prior to the expiration date. However, this does not include a change in status. Please contact us for more info.

ID Card Scanning
Military Installations have begun scanning ID cards for Base access. If you currently hold an older ID with the SSN printed, it may not scan properly and will be confiscated. Renewal of the ID will then be required.

Dependents without sponsor present
All Dependents without a Sponsor present must have a valid DD Form 1172-2 pre-printed by a DEERS station that has been signed by the Sponsor and a Verifying Official ahead of time.

ID Card Office Online
DD Form 1172-2 can now be completed online at: Sponsors with CAC log-in access can digitally sign the 1172-2 and the electronic copy will be available for use in their DEERS record.

Retiree ID Cards
Due to a recent system update, Pre-Medicare Retiree ID cards with a previous “INDEF” end date will now be issued with an expiration date. The front expiration date will now reflect the date of the end of Tricare/Begin date of Tricare for Life.

Lost or Stolen CAC (All Branches)
All lost or stolen CACs require a police report completed by a DLA Police Officer at the Visitor Center. You will be required to have 2 forms of acceptable identification for re-issuance. Please contact our office if you have questions.

Adding children to DEERS
When adding a child to DEERS, original or certified copies of the following documents are required: birth cert. & social security card. Stepchild: the marriage cert. is also needed. Illegitimate child: Voluntary Acknowledgement of Paternity is required as

Adding Spouse to DEERS
When adding a spouse to DEERS, the sponsor must bring original or certified copies of the following documents for their spouse: Marriage Certificate, birth certificate, social security card, & a photo ID.

Full-Time College Students
Sponsors of full-time students age 21-23 must present a letter from the school's registrar office stating the student is enrolled full-time in an accredited college or present the verification form from the National Student Clearinghouse.

Young Adult Program
As part of the Health Care reform, there is now a young adult program available for your dependents. For children 21 to 26 who are not married, a full-time student or covered by an employee sponsored health plan. Contact TRICARE for more info.

Cancel/reschedule appointments
Customers will need to know their confirmation number to cancel or reschedule an appointment. Please keep a copy of your appointment confirmation in the event you need to cancel or reschedule your appointment.

Verify Requirements
If the information above does not pertain to your situation, please call the ID Card Office (717) 770-4910 BEFORE arriving to ensure the DoD requirements will be met for your requested DEERS transaction to take place.

(RAPIDS Site ID: 170633)

Available Appointment Days

OctNovember 2019Dec